Southwest Airlines
I know this blog is supposed to be about the Functional Path. Well stick with me and you will see the connection. I fly a lot, probably more than I want to. I am fascinated by excellence is sports, business and life. Southwest Airlines is excellent. When other airlines are totally out of whack and going bankrupt they are succeeding. This past weekend I flew Southwest from Tampa to Tulsa and back. This is not the first time I have flown Southwest, but in the past month I have flown Delta, United and ATA, they don’t get it. Southwest does and it is great. They focus on the customer (what a revolutionary concept). I asked the stewardess why they can get it done and others cannot. Her answer was priceless, “because we care about the company.” There is a lesson there for all of us. Success transcends disciplines. Food for thought.
4 Comments:
Vern...I agree and have experienced the same thing on Southwest airlines and it got me thinking too and how it can be applied to our field. A very simple concept that MOST people fail to put into practice.
This is priceless for young coachs growing in this business, PRICELESS! And it helps me focus on the important things, education,application,coaching.
Vern...this is right on the money! Every young athlete who whines about why his/her team is not succeeding should be told this over and over.
priceless. I recieved a message today from a big fitness compamy, it was a recording of this mans voice.
"Hello my name is Peter Davis co - founder of IDEA, I'm calling you for two reasons, first to thank you for having so much passion in helping your clients lead a healthy lifestyle, second to remind you of the big conference in NY"...... and over
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